Shipping policy

Where does Atercel ship to?

North America: United States, Canada, Mexico 

Europe: United Kingdom, Ireland, Spain, Portugal, France, Germany, Italy, Netherlands, Belgium, Switzerland, Austria, Poland, Czech Republic, Denmark, Norway, Finland, Sweden

Asia: Japan

Oceania: Australia, New Zealand

(Please note that we are unable to ship to American Samoa, Puerto Rico, Guam, Hawaii, Marshall Islands, Palau, Northern Mariana Islands, US Virgin Islands, International US Military Bases at this time.)

 

How long does delivery take?

Delivery time = Processing Time + Shipping Time.

 

Processing time: 2-3 Business days

(Once we receive your order, we will start processing the shipment. )

 

Shipping Time: 5-10 Business days

(Once your order has shipped, you will receive an email with tracking information. )

 

How much is the shipping cost?

Shipping costs are 2.99 USD.

When the checkout amount exceeds 49.00 USD or the equivalent amount in other currencies, you will receive free shipping.

 

How do I check the status of my package?

You can track your package here: Order Tracker

 

Why hasn't my tracking information been updated yet?

When you receive the tracking information, it means your package has been shipped. Detailed progress information is provided by the carrier, and it usually takes half a day to start updating the status of the package.

If you encounter any delivery-related issues, we kindly ask you to try to contact the carrier directly for further information, which will be the quickest way.

  

Can I change the shipping address after my package is shipped?

Unfortunately, we cannot change the shipping method once the product is in transit, but you can cancel the order within 60 minutes and then re-order with accurate details.

(*Please note: If the customer cancels the order more than 60 minutes after placing the order, the customer must bear any return shipping costs that may be incurred. If the customer provides an incorrect address and the package is lost or cannot be found, the customer shall bear the loss. Atercel will not replace the order or refund.)

 

I ordered multiple items. Will they be delivered at the same time?

We try to ensure that all items are delivered at the same time. Sometimes our products are not always sent together because different shipping methods may be used depending on the product. You will receive a shipping notification email after the item is shipped.

 

I still have other questions:

If the above does not answer your question, please contact our support team directly for assistance. 

Email address: service@atercel.com